We’ve gathered answers to the most common questions to help you prepare for your visit. From booking details and check-in information to services available during your stay, our goal is to make your experience smooth, comfortable, and stress-free.
If you need any additional assistance, our team will be happy to help.
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Check-in begins at 3:00 PM
Early check-in may be possible depending on availability. Please contact us in advance to confirm, as it may not be available if other guests are checking out the same day.
Small gatherings or celebrations may be allowed depending on the number of guests and the type of activity. Please contact us in advance for approval.
Please contact us in advance for availability and pricing.
Yes. We can help arrange additional services such as:
• Private chef
• Massage services
• Yoga sessions
• Table and chair rentals
• Event setup services
Yes, the property offers private parking inside the premises for multiple vehicles.
Detailed check-in instructions, including the access code and arrival information, will be sent 24–48 hours before your arrival.
The property is located approximately 10 minutes from Luis Muñoz MarÃn International Airport (SJU).
Yes, we highly recommend renting a vehicle to make it easier to explore Puerto Rico and move around comfortably during your stay.
Booking Questions
A 25% deposit is required to confirm and secure your reservation dates.
The remaining 75% balance must be paid 30 days before your arrival date. Payment instructions will be provided after the reservation is confirmed.
If the remaining balance is not completed by the due date, the reservation may be subject to cancellation according to the booking terms.
Reservation changes may be possible depending on availability. Please contact us as soon as possible if you need to modify your dates.
Help on your reservations
Once your reservation is confirmed, you will receive a confirmation email with the details of your stay. Our team will also share additional information about your arrival, directions, and check-in instructions closer to your arrival date.
Absolutely. Our team is available to assist you before and during your stay. If you have any questions or need help with anything, feel free to contact us and we will be happy to assist you.
We are happy to help make your stay even more enjoyable. We can assist with recommendations for restaurants, beaches, activities, and additional services such as private chefs, massages, yoga sessions, and more.
If you have any questions regarding your reservation or upcoming stay, please feel free to contact our team. We are always happy to assist you and ensure your stay is as smooth and enjoyable as possible.
You can reach us directly by email at:
info@casavillacelestepr.com